FBA - Agencija za Bankarstvo Federacije Bosne i Hercegovine

File a complaint

Full name of the customer: *

Customers residence address: *

Phone number:

Telefax:

E-mail: *

First and last name, address of residence of the legal representative or proxy of the beneficiary: (submit a authorization of attorney with the form)

The business name, headquarters and address of which the customer objects: *

Description of the disputed relationship, time and place of its occurrence:

The attachments I provide: *

Click or drag a file here

(you can upload multiple files at once)

Date and place:

The fields marked with (*) are mandatory without which no objection can be sent.

Note: the customer must provide following files with the complaint:

a complaint previously submitted by the customer to the service provider;
the response of the service provider to the customer's objection, if delivered to the customer;
a photocopy of the contract concluded with the provider whose object the customer objects to, if possible;
a photocopy of other documents regarding the terms of use of the financial service on the occasion of the disputed relationship, if possible;
and other available evidence that can support the allegations in the complaint and the facts described in the notice or complaint.

Note: Objection documentation can be submitted in a photocopy that does not need to be certified.
Note: An objection to the Agency may be lodged within six months from the date of receipt of the service provider's response or from the expiry of the 30 days prescribed for the service provider's response.
Note: The procedure is free of charge.

Ombudsmen banking system FBiH, Zmaja od Bosne 47 B, 71000 Sarajevo; Phone:+387 33 721 400; Fax: +387 33 668 811; E-mail: ombudsmen@fba.ba